Terms of service

OVERVIEW

This website is operated by Work and Glow, LLC, a company registered in the United States, trading as The Hen Planner. Throughout the site, the terms “we”, “us” and “our” refer to The Hen Planner.

The Hen Planner offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, and contributors of content.

If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence, or that you have given consent for any minor dependents to use this site.

You may not use our products or services for any unlawful or unauthorised purpose, nor may you violate any applicable laws in your jurisdiction.

You must not transmit any viruses, malware, or destructive code. Any breach of these Terms may result in immediate termination of your access to the Service.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that content you submit (excluding payment information) may be transferred unencrypted across networks. Payment information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is not accurate, complete, or current. Content is provided for general information only and should not be relied upon without consulting more accurate sources.

We reserve the right to modify site content at any time without obligation to update it.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice. We shall not be liable for any such changes.

SECTION 5 - PRODUCTS OR SERVICES 

Certain products or services may be available exclusively online and may have limited quantities.

Product descriptions, images, and colours are displayed as accurately as possible, but we cannot guarantee that your device’s display will be accurate.

Some physical items — including clothing such as jumpers and sweaters — are made to order or personalised and are subject to specific return restrictions as outlined in our Returns & Refund Policy.

We reserve the right to limit sales by person, region, or jurisdiction and to discontinue products at any time.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order. If an order is changed or cancelled, we may attempt to notify you using the contact details provided at checkout.

You agree to provide current, complete, and accurate purchase and account information and to promptly update it as needed.

For full details, please review our Returns & Refund Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools “as is” and “as available” without warranties or endorsement. Use of these tools is at your own risk.

SECTION 8 - THIRD-PARTY LINKS
Our site may include links to third-party websites. We are not responsible for their content, accuracy, or policies. Please review third-party terms before engaging in any transactions.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you submit comments, ideas, or feedback, you grant us the right to use them without restriction or compensation.

You agree that your submissions will not violate any third-party rights or contain unlawful, abusive, or malicious content.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct any errors or inaccuracies and to cancel orders if information is incorrect, including after an order has been placed.

SECTION 12 - PROHIBITED USES

You are prohibited from using the site or its content for unlawful purposes, violating intellectual property rights, submitting false information, transmitting malicious code, or interfering with site security.

We reserve the right to terminate your use of the Service for violations.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
The Service and all products are provided “as is” and “as available” without warranties of any kind.

To the fullest extent permitted by law, Work and Glow, LLC shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service or products.

Where liability cannot be excluded, it shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify and hold harmless Work and Glow, LLC, its affiliates, officers, employees, and service providers from any claim arising from your breach of these Terms or violation of any law.

SECTION 15 - SEVERABILITY
If any provision of these Terms is deemed unenforceable, the remaining provisions shall remain in full force.

SECTION 16 - TERMINATION
These Terms remain effective unless terminated by you or us. We may terminate access at any time for non-compliance.

SECTION 17 - ENTIRE AGREEMENT
These Terms, along with our posted policies, constitute the entire agreement between you and us and supersede prior agreements.

SECTION 18 - GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to conflict-of-law principles.

SECTION 19 - CHANGES TO TERMS OF SERVICE 
We reserve the right to update or replace these Terms at any time. Continued use of the website following changes constitutes acceptance.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@thehenplanner.com.