Shipping policy

Shipping Policy — The Hen Planner

We ship to the United Kingdom, Ireland, United States, Australia, and New Zealand.

We work with carefully selected partners to bring you a curated collection of hen party essentials. This allows us to offer a wider range of products while maintaining quality and reliability.

 

Processing Time

Orders are typically processed within 1–3 business days.

Made-to-order or personalised items may require additional preparation time. Estimated processing times are always shown on the product page where applicable.

Digital products are delivered instantly by email and do not require shipping.

Once your order has been dispatched, you will receive a tracking number by email.

 

Shipping Rates

United Kingdom
Standard tracked shipping: £2.99

International (Ireland, United States, Australia, and New Zealand)
Standard tracked shipping: £6.99

Shipping rates are calculated per order and will be shown at checkout.

 

Estimated Delivery Times

Delivery times vary depending on your location. These timeframes begin after your order has been dispatched.

United Kingdom: 4–10 business days
Australia: 6–14 business days
Ireland: 7–16 business days
United States: 11–16 business days
New Zealand: 5–13 business days

Most orders arrive within these estimated timeframes.

 

Multiple Packages

If you order multiple items, they may arrive in separate packages. This is because we work with different trusted suppliers to bring you a curated selection of hen party essentials.

Each item is shipped as soon as it is ready, which means your order may be delivered in stages. You will receive a tracking number for every package, so you can easily monitor your delivery.

 

Tracking Your Order

All physical orders include tracking. You will receive your tracking details by email once your order has been shipped.

Please allow 2–5 days for tracking information to update after dispatch.

 

Important Information

We recommend placing your order at least 2–3 weeks before your hen party or event to ensure everything arrives in time.

While we always aim to deliver within the estimated timeframes, delays may occasionally occur due to courier delays, customs processing, or other factors outside of our control.

 

Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, or taxes depending on your country. These charges are determined by your local customs authority and are the responsibility of the customer.

 

Working Days

Working days are Monday to Friday, excluding public holidays.

 

Shipping Disclaimer

While we always aim to meet estimated delivery times, delays can occasionally occur due to factors outside of our control, such as courier delays or customs processing.

The Hen Planner cannot be held responsible for delays caused by Royal Mail, EvRi, or international customs authorities.