We offer a mix of digital downloads and a curated selection of physical products designed for modern hen and bachelorette celebrations.

Each product listing clearly states whether the item is digital or physical before purchase.

Dispatch times vary depending on the item ordered:

• Digital products: Delivered instantly after checkout
  
• Non-personalised physical items: Typically dispatch within 1–2 working days
  
• Made-to-order or personalised items: Require additional production time
  

Estimated delivery timelines are always shown on the individual product page.

Delivery costs and times are calculated at checkout and depend on your location and the items in your order.

Our full refund policy can be viewed here.

Our returns policy depends on the product type:

• Digital products are non-refundable due to the nature of the product
• Made-to-order or personalised items are non-returnable unless faulty or incorrect
• Non-personalised physical items may be returned within 30 days of the order date

To request a return or report an issue, please email hello@thehenplanner.com with your order number and photos if applicable.

Digital products are delivered instantly after checkout.

Once your order is complete, you’ll receive:

• A download link on the order confirmation page
• A follow-up email with access to your files

If you have any trouble accessing your download, please contact hello@thehenplanner.com.

If you can’t find your download, please take a moment to check your spam or promotions folder and confirm that the email address entered at checkout was correct.

If you’re still having trouble, you’re very welcome to email hello@thehenplanner.com and we’ll gladly help you access your purchase.

Due to the nature of the product, all digital downloads are non-refundable once accessed or downloaded.

If you experience a technical issue or believe there is an error with your file, please get in touch and we’ll be happy to assist!

Our digital products are provided as PDF or PNG files, unless otherwise stated. No physical item will be shipped.

Yes — our digital products are designed to be printer-friendly.For best results, we recommend printing at home or through a local print service.

You’ll have ongoing access to your digital download via your order confirmation email.We recommend saving a copy to your device for long-term access.

Our digital products are for personal use only and may not be shared, redistributed, or resold.

Some clothing items are made to order, meaning they are created especially for you.

Production typically takes 3–5 working days before dispatch.
Estimated delivery dates are shown on each product page prior to purchase.

Once dispatched:

• Standard delivery typically takes 2–5 working days
• Express delivery (where available) typically takes 1–2 working days

Delivery times may vary depending on the destination.

Our clothing items are packed in basic, eco-friendly packaging.  As a brand, we are extremely conscious about our impact on the environment. We aim to minimise unnecessary materials while ensuring your order arrives safely.

Because made-to-order clothing is produced specifically for each order, we’re unable to accept returns for sizing issues.

We recommend carefully checking the sizing guide on the product page before purchasing.

If your item arrives faulty or incorrect, please contact hello@thehenplanner.com, and we’ll be happy to help.

If your item arrives damaged or incorrect, please email us within 7 days of delivery with your order number and clear photos, and we’ll be happy to help resolve the issue.

Some items are made specifically after an order is placed rather than held in bulk stock.

This helps reduce waste and allows for more thoughtful production.