This store requires javascript to be enabled for some features to work correctly.
Privacy policy
This Privacy Policy describes how thehenplanner.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Who We Are
This website is operated by Work and Glow, LLC, a company registered in the United States, trading as The Hen Planner.
Contact details:
Email: hello@thehenplanner.com
Registered business address (United States):
Work and Glow, LLC
54 State Street, Ste 804 #15591
Albany, NY 12207
United States
UK contact address:
The Hen Planner
167–169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom
Work and Glow, LLC is the data controller responsible for your personal data.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, “Personal Information” refers to information that can identify an individual.
Device information
- Examples of Personal Information collected: Web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and interactions with the Site.
- Purpose of collection: To load the Site accurately, improve performance, and analyse how visitors use the Site.
- Source of collection: Collected automatically using cookies, log files, pixels, web beacons, and similar technologies.
- Disclosure for a business purpose: Shared with our e-commerce platform provider, Shopify.
Order information
- Examples of Personal Information collected: Name, billing and shipping address, payment details (processed securely by Shopify), email address, and phone number.
- Purpose of collection: To process your order, take payment, arrange delivery or fulfilment, provide order confirmations and invoices, communicate with you, provide customer support, and screen orders for potential fraud.
- Source of collection: Collected directly from you at checkout.
- Disclosure for a business purpose: Shared with Shopify and relevant service providers (such as fulfilment or delivery partners) where necessary to complete your order.
Customer support information
- Examples of Personal Information collected: Name, contact details, order details, and correspondence.
- Purpose of collection: To respond to enquiries and provide customer support.
- Source of collection: Collected directly from you.
- Disclosure for a business purpose: Shared with Shopify where necessary.
Minors
The Site is not intended for individuals under the age of 18, and we do not knowingly collect Personal Information from children.
If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us: hello@thehenplanner.com to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We may share information about your use of the Site, your purchases, and your interaction with our advertising with platforms such as Meta (Facebook and Instagram) via cookies or similar technologies.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- Digital Advertising Alliance: http://optout.aboutads.info/
Using Personal Information
We use your Personal Information to:
- Operate and maintain the Site
- Process and fulfil orders
- Deliver digital and physical products
- Communicate with you
- Provide customer support
- Share updates, offers, or marketing communications where permitted
Lawful Basis (UK GDPR & GDPR)
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
We retain your Personal Information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
You may request deletion of your Personal Information at any time.
Automatic Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
- Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
Your Rights
UK & EEA (GDPR)
If you are located in the UK or EEA, you have the right to:
- Access your Personal Information
- Correct or update it
- Request deletion
- Object to certain processing
- Request data portability
To exercise these rights, please contact hello@thehenplanner.com.
Your Personal Information may be processed in Ireland and transferred outside the UK/EEA, including to Canada and the United States, in accordance with GDPR safeguards.
https://help.shopify.com/en/manual/your-account/privacy/GDPR
You also have the right to lodge a complaint with your local data protection authority, including the UK Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/
CCPA
If you are a California resident, you have the right to:
- Access your Personal Information
- Request correction or deletion
- Opt out of the sale or sharing of Personal Information
To make a request, contact hello@thehenplanner.com
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
| Name | Function |
|---|---|
| _ab | Used in connection with access to admin. |
| _secure_session_id | Used in connection with navigation through a storefront. |
| cart | Used in connection with shopping cart. |
| cart_sig | Used in connection with checkout. |
| cart_ts | Used in connection with checkout. |
| checkout_token | Used in connection with checkout. |
| secret | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
| _shopify_u | Used to facilitate updating customer account information. |
Reporting and Analytics
| Name | Function |
|---|---|
| _tracking_consent | Tracking preferences. |
| _landing_page | Track landing pages |
| _orig_referrer | Track landing pages |
| _s | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
We do not alter our data collection practices in response to “Do Not Track” signals, as there is no consistent industry standard.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs.
Contact
For questions, concerns, or complaints about this Privacy Policy or your Personal Information, please contact:
Email: hello@thehenplanner.com